PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN PELANGGAN PADA KANTOR NOTARIS DAN PPAT RACHMANSYAH PURBA SH, M.KN DI KOTA PEMATANGSIANTAR

The title of this research is The Influence Of Service Quality To Customer Satisfaction At Notaries And
PPAT Rachmansyah Purba SH, M.Kn Office At Pematangsiantar. This research is done by using qualitative
descriptive analysis and quantitative descriptive analysis. The populations of this research are 40 respondents,
there are partners, such as bank officer at detrayal unit and developer on July -August 2014. The collecting data
by interview, documentation, questionnaires and observation. The analysis technique’s by simple regression
analysis, correlation coeficient, determination, and t test.
Result of inferential research as follows: 1) Customer expressed service quality have goodness and
customer satisfaction categorized satisfied. 2) Test results the regression is = 24,474 + 0,519X means the
positive influence service quality to customer satisfaction. 3) Results of r = 0,609 means there are strength
relationship and positive of service quality to customer satisfaction at Notaries and PPAT Rachmansyah Purba
SH, M.Kn Office at Pematangsiantar. High low customer satisfaction can be explained by service quality equal
to 37,1 %. 4) Hypothesis research H
0
is rejected and Ha is received mean that service quality gives positive
influence and significant to customer satisfaction at Notaries and PPAT Rachmansyah Purba SH, M.Kn Office at
Pematangsiantar.